Supercharge Your Amazon Call Center

A Single Solution for All Your Customer Needs

Minutes to deploy
Scales with you
Nothing to install
Nothing to configure
Lives on AWS
End-to-end encryption
HIPAA compliant

Dextr utilizes the latest serverless technology from AWS, the most trusted name in cloud infrastructure. Following the principles of a well architected framework, our cloud software delivers a secure, elastic and highly available platform for more than 1 million customer interactions a year.

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Supervisor Dashboard

Real-time agent and queue performance, advanced activity filtering, silent monitoring/coaching, listen and download recordings, broadcast announcements to the whole team or just a single queue, flexible permissions and user management system, set holiday schedules, ad-hoc and scheduled closures, personalized company branding and more.

Team Collaboration

UC plays an important role in modernizing contact centers by delivering powerful collaboration features directly to the agent desktop. Agents can check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the normal resolution flow.

Dextr Omni-channel

Give your agents a powerful way to engage customers in support inquiries and in the purchasing process. The intuitive, unified interface enables agents to respond to customer communications across multiple channels: email, chat, and social all in one queue. Pre-scripted answers to commonly asked questions and next best actions

Built-in Integrations

Dextr provides robust pre-built integrations with leading CRM solutions — Salesforce, Dynamics, Zendesk, and Epic — so that agents have the information they need to make customers happy.

Enhanced Reporting

Get real-time reports with statistics and key performance indicators (KPIs) that enable supervisors to effectively manage and monitor, agents and queues, and seamlessly accelerate responses in your contact center.

Agent Dashboard

Increase agent productivity with quick dialer, real-time team presence, real-time queue metrics and global views, click to callback, activity management, engagement management, personal directory, queue live look-in, call dispositions and more.