Dextr is the Customer Experience Manager
- Minutes to deploy
- Scales with you
- Nothing to install
- Nothing to configure
- Lives on AWS
- End-to-end encryption
- HIPAA compliant
- Available in all Regions
Dextr utilizes the latest serverless technology from AWS, the most trusted name in cloud infrastructure. Following the principles of a well architected framework, our cloud software delivers a secure, elastic and highly available platform for more than 1 million customer interactions a year.
Real-time agent and queue performance, advanced activity filtering, silent monitoring/coaching, listen and download recordings, broadcast announcements to the whole team or just a single queue, flexible permissions and user management system, set holiday schedules, ad-hoc and scheduled closures, personalized company branding and more.
UC plays an important role in modernizing contact centers by delivering powerful collaboration features directly to the agent desktop. Agents can check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the normal resolution flow.
Give your agents a powerful way to engage customers in support inquiries and in the purchasing process. The intuitive, unified interface enables agents to respond to customer communications across multiple channels: email, chat, and social all in one queue. Pre-scripted answers to commonly asked questions and next best actions
Dextr provides robust pre-built integrations with leading CRM solutions — Salesforce, Dynamics, Zendesk, and Epic — so that agents have the information they need to make customers happy.
Get real-time reports with statistics and key performance indicators (KPIs) that enable supervisors to effectively manage and monitor, agents and queues, and seamlessly accelerate responses in your contact center.
Increase agent productivity with quick dialer, real-time team presence, real-time queue metrics and global views, click to callback, activity management, engagement management, personal directory, queue live look-in, call dispositions and more.
30-Day Free Trial
Try our entire platform for free
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After your trial ends only .007 per logged in minute!
Up and running in minutes
*Additional telephony charges based on usage. Phone numbers for SMS/MMS at $2 per number per month. Text messages at .015 per message in/out.
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