• Dextr enables Voice
    Fax, SMS, Chat, Email,
    Historical Reporting
    Queue Voice Mail, LENS
    and PBX features for Amazon Connect!

    Subscribe to Dextr if you already have an Amazon Connect Center!
    If you do not have one let Dextr built it for you!
    800 – 946-6127 or CustomerCare@Dextr.Cloud

  • AMAZON
    CONNECT

    Dextr enables Fax, SMS, Email, Chat for your Voice Only Amazon Connect instance! Advanced real time metrics , Historical Reporting engine and Holiday Schedules along with Agent collaboration (voice and IM) and Voice Recordings with Transcripts can be keyword searched!

    LEARN MORE

Dextr is a contact center as a service solution built on Amazon Connect that combines a full-featured agent dashboard with a rich library of cloud services at an extremely affordable pay-per-use price. Unlike expensive and time-consuming custom development, Dextr deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions.

  • Minutes to deploy

  • Scales with you

  • Nothing to install

  • Nothing to configure

  • Lives on AWS

  • End-to-end encryption

  • HIPAA compliant

  • Available in all Regions

Dextr is a contact center as a service solution built on Amazon Connect that combines a full-featured agent dashboard with a rich library of cloud services at an extremely affordable pay-per-use price.  Unlike expensive and time-consuming custom development, Dextr deploys immediately, enhances the expanding capabilities of Amazon Connect, and costs a fraction of traditional solutions”.

Supervisor Dashboard

Real-time agent and queue performance, advanced activity filtering, silent monitoring/coaching, listen and download recordings, broadcast announcements to the whole team or just a single queue, flexible permissions and user management system, set holiday schedules, ad-hoc and scheduled closures, personalized company branding and more.

Team Collaboration

UC plays an important role in modernizing contact centers by delivering powerful collaboration features directly to the agent desktop. Agents can check availability and quickly connect with knowledge workers for assistance responding to customer issues outside of the normal resolution flow.

Dextr Omni-channel

Give your agents a powerful way to engage customers in support inquiries and in the purchasing process. The intuitive, unified interface enables agents to respond to customer communications across multiple channels: email, chat, and social all in one queue. Pre-scripted answers to commonly asked questions and next best actions

Built-in Integrations

Dextr provides robust pre-built integrations with leading CRM solutions — Salesforce, Dynamics, Zendesk, and Epic — so that agents have the information they need to make customers happy.

Enhanced Reporting

Get real-time reports with statistics and key performance indicators (KPIs) that enable supervisors to effectively manage and monitor, agents and queues, and seamlessly accelerate responses in your contact center.

Agent Dashboard

Increase agent productivity with quick dialer, real-time team presence, real-time queue metrics and global views, click to callback, activity management, engagement management, personal directory, queue live look-in, call dispositions and more.

14-Day Free Trial through AWS Marketplace!

  • Try our entire platform for free
  • No credit card required
  • After your trial ends only $.003 per logged in minute!
  • Cancel anytime
  • Up and running in minutes

*Additional telephony charges based on usage.”


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