AWS Connect Configuration Best Practices – Part 3 After Hours Call Flow

AWS Connect Configuration Best Practices – Part 3 After Hours Call Flow

Providing options for callers to you contact center after normal business hours is always a good practice. Our standard “after...

AWS Connect Configuration Best Practices – Part 2 Customer Queue Flow

AWS Connect Configuration Best Practices – Part 2 Customer Queue Flow

Making the caller “comfortable” while waiting in queue for the next available agent is the primary role of a “customer...

AWS Connect Configuration Best Practices – Part 1 Main Greeting options

AWS Connect Configuration Best Practices – Part 1 Main Greeting options

Every Call Center is in fact unique, but the all share a common theme that can be encoded for recreating...

AWS Connect Forced Release Behavior Option

Sometimes it is better to give folks what they want, rather than what they need! Over the years of working...

AWS Connect voice prompts with POLLY text to speech.

AWS Connect voice prompts with POLLY text to speech.

Using Polly to speed your deployment time line and increase your call center customization efforts!

Lex a conversational voice interface for AWS Connect call trees.

Historically touch tone “call trees” have over populated the IVR landscape prompting callers to “Press 1 for this and Press...

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