Disposition Codes for Amazon Connect Call Center?

AWS DeveloperAWS SolutionsAWS SYSOPSAWS Cloud Pratictioner

Using AWS Connect and wondering how to add “Disposition Codes”, those little one line notes you select at the end of a phone call? If you would like searchable Disposition Codes for your AWS Call Center you need to meet Dextr.Cloud and the many other features this advanced agent dashboard brings to AWS Connect! The activity list now allows you to tag a call with a disposition (appointment scheduled, cancelled, etc) and filter activity by disposition as well!

 

Home Page for Dextr with real time metric for each queue