
Dextr "Post On-boarding" must do configurations!
Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!
Onboarding Note - Who…

DextrFlex provides simultaneous voice and tasks for Amazon Connect!
What is a "task"?
Amazon Web Services introduced a powerful…

Dextr Flex Omni-channel contact center powered by Amazon Connect - Feature Tour
Dextr Flex Overview
Dextr Flex is an omni-channel contact center…

Dextr Flex adds new Real Time Metric options!
Hourly Histogram of Key Contact Center performance metrics
Dextr…

Dextr Flex - Migration Configuration Steps
Dextr Flex Migration for existing subscribers
On December…

Dextr Flex and Amazon Connect Tasks!
Amazon Connect TASK router?
Amazon Connect has introduced a…

Set Per Call Outbound Caller ID for Amazon Connect
How is Caller ID enable in Amazon Connect
Caller ID in Amazon…

Dextr enables "keyword" search on Amazon Connect LENS integration
Transcription of Recordings!
Anybody who has ever listened to…

New Permissions for "Activity Search" in Dextr Flex dashboard
Dextr Flex Dashboard Permissions?
Dextr Flex is a permission…

Configuring SMS in Dextr for Amazon Connect
SMS for Amazon Connect using Dextr BYOC
Dextr has a "bring your…

Setting Permissions in Dextr for Historical Reporting Access
Enabling Historical Reporting
Dextr provides a full Historical…

Dextr Flex Decline button for incoming call?
Decline an incoming call?
Generally, when a call is presented…

Amazon Connect & Dextr work to apply state law to voice recordings!
To record or not to record, that is the question
It is very…