Dextr "Post On-boarding" must do configurations!

Dextr creates two lambda functions that you need to add to both…

Dextr enables "keyword" search on Amazon Connect LENS integration

Transcription of Recordings! Anybody who has ever listened to…

New Permissions for "Activity Search" in Dextr Flex dashboard

Dextr Flex Dashboard Permissions? Dextr Flex is a permission…

Configuring SMS in Dextr for Amazon Connect

SMS for Amazon Connect using Dextr BYOC Dextr has a "bring your…

Setting Permissions in Dextr for Historical Reporting Access

Enabling Historical Reporting Dextr provides a full Historical…

Dextr Flex Decline button for incoming call?

Decline an incoming call? Generally, when a call is presented…

Amazon Connect & Dextr work to apply state law to voice recordings!

To record or not to record, that is the question It is very…

Amazon Connect Historical Reporting Engine with Dextr Flex

Real time or Historical Report? If you think about reporting…

Dextr Flex adds "remote agent state change" for Amazon Connect

Forced Release? When Amazon Connect  presents a call to an…

Dextr Flex for Amazon Connect releases "Bring Your Own Channel!"

Bring your own Channel Dextr Flex implements a "'bring your…

Amazon Connect - Dextr Flex enables a supervisor to change an Agent state

Forced Release In most call centers, when a call is presented…

Exactly what  is a Contact Trace Record?

CTR or Contact ID? Amazon Connect creates a “contact…

Dextr Flex introduces Historical Reporting for Amazon Connect Contact Centers

Slice and Dice your Contact Records! Dextr now has a full…