Dextr "Post On-boarding" must do configurations!

Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!

Onboarding Note - Who…

DextrFlex provides simultaneous voice and tasks for Amazon Connect!

What is a "task"? Amazon Web Services introduced a powerful…

Dextr Flex Omni-channel contact center powered by Amazon Connect - Feature Tour

Dextr Flex Overview Dextr Flex is an omni-channel contact center…

Dextr Flex adds new Real Time Metric options!

Hourly Histogram of Key Contact Center performance metrics Dextr…

Dextr Flex - Migration Configuration Steps

Dextr Flex Migration for existing subscribers   On December…

Dextr Flex and Amazon Connect Tasks!

Amazon Connect TASK router? Amazon Connect has introduced a…

Set Per Call Outbound Caller ID for Amazon Connect

How is Caller ID enable in Amazon Connect Caller ID in Amazon…

Dextr enables "keyword" search on Amazon Connect LENS integration

Transcription of Recordings! Anybody who has ever listened to…

New Permissions for "Activity Search" in Dextr Flex dashboard

Dextr Flex Dashboard Permissions? Dextr Flex is a permission…

Configuring SMS in Dextr for Amazon Connect

SMS for Amazon Connect using Dextr BYOC Dextr has a "bring your…

Setting Permissions in Dextr for Historical Reporting Access

Enabling Historical Reporting Dextr provides a full Historical…

Dextr Flex Decline button for incoming call?

Decline an incoming call? Generally, when a call is presented…

Amazon Connect & Dextr work to apply state law to voice recordings!

To record or not to record, that is the question It is very…