
Dextr "Post On-boarding" must do configurations!
Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!
Onboarding Note - Who…

Dextr enables "keyword" search on Amazon Connect LENS integration
Transcription of Recordings!
Anybody who has ever listened to…

New Permissions for "Activity Search" in Dextr Flex dashboard
Dextr Flex Dashboard Permissions?
Dextr Flex is a permission…

Configuring SMS in Dextr for Amazon Connect
SMS for Amazon Connect using Dextr BYOC
Dextr has a "bring your…

Setting Permissions in Dextr for Historical Reporting Access
Enabling Historical Reporting
Dextr provides a full Historical…

Dextr Flex Decline button for incoming call?
Decline an incoming call?
Generally, when a call is presented…

Amazon Connect & Dextr work to apply state law to voice recordings!
To record or not to record, that is the question
It is very…

Amazon Connect Historical Reporting Engine with Dextr Flex
Real time or Historical Report?
If you think about reporting…

Dextr Flex adds "remote agent state change" for Amazon Connect
Forced Release?
When Amazon Connect presents a call to an…

Dextr Flex for Amazon Connect releases "Bring Your Own Channel!"
Bring your own Channel
Dextr Flex implements a "'bring your…

Amazon Connect - Dextr Flex enables a supervisor to change an Agent state
Forced Release
In most call centers, when a call is presented…

Exactly what is a Contact Trace Record?
CTR or Contact ID?
Amazon Connect creates a “contact…

Dextr Flex introduces Historical Reporting for Amazon Connect Contact Centers
Slice and Dice your Contact Records!
Dextr now has a full…