Amazon Connect Contact Center – Dextr Cloud

Dextr "Post On-boarding" must do configurations!

August 7, 2020

Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!

August 7, 2020

Onboarding Note - Who…

Dextr Super Admin Allows monitoring of all queues!

July 28, 2020

Monitor All Queues in Amazon Connect? One of the challenges…

Dextr Enables Voice Analytics with LENS integration!

July 13, 2020

Dextr integrates transcriptions, comprehension and sentiment…

Direct Extension Dialing with Voice Mail for Amazon Connect?

July 4, 2020

Call Center with PBX like features? One of the most requested…

Let your Customers Text a Request for Call Back?

June 8, 2020

Amazon Connect Lets folks text a request for call back! Is Call…

Dextr has a new Agent Performance Widget!

May 14, 2020

The Dextr agent dashboard for Amazon Connect has always had a…

A Dextr Feature Tour within the context of our thinking on AWS Services!

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April 23, 2020

The AWS Ecosystem AWS is a remarkable ecosystem with a wide…

Take Voice Messages and Route to Agent Queues with Dextr!

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April 20, 2020

Dextr takes Voice Messages! Offering the option for a caller…

Dextr Queue Based Voice Mail for Amazon Connect

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April 2, 2020

Dextr can now take voice messages In our normal deployments,…

Amazon Connect “Live Look” with the Dextr Dashboard

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March 5, 2020

Cherry Picking a caller from Queue? One of the most requested…

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