Dextr creates two lambda functions that you need to add to both…
https://dextr.cloud/wp-content/uploads/2020/07/HelpfulTipsRed.jpeg178283Peter Buswellhttps://dextr.cloud/wp-content/uploads/2022/04/Dexter_CH-6-300x149.pngPeter Buswell2020-08-07 13:47:272021-12-06 12:49:41Dextr "Post On-boarding" must do configurations!
https://dextr.cloud/wp-content/uploads/2020/07/HelpfulTipsRed.jpeg178283Peter Buswellhttps://dextr.cloud/wp-content/uploads/2022/04/Dexter_CH-6-300x149.pngPeter Buswell2020-08-07 13:42:432020-08-07 13:50:27Who is the "Instance Admin" - hint, not a user in your call center with admin role!
How is Caller ID enable in Amazon Connect
Caller ID in Amazon…
https://dextr.cloud/wp-content/uploads/2020/07/HelpfulTipsRed.jpeg178283Peter Buswellhttps://dextr.cloud/wp-content/uploads/2022/04/Dexter_CH-6-300x149.pngPeter Buswell2021-05-28 07:25:332021-05-28 07:25:33Set Per Call Outbound Caller ID for Amazon Connect
In most call centers, when a call is presented…
https://dextr.cloud/wp-content/uploads/2020/07/NewFeatureGreen.jpeg157320Peter Buswellhttps://dextr.cloud/wp-content/uploads/2022/04/Dexter_CH-6-300x149.pngPeter Buswell2020-09-25 08:43:122020-09-26 09:56:21Amazon Connect - Dextr Flex enables a supervisor to change an Agent state
CTR or Contact ID?
Amazon Connect creates a “contact…
https://dextr.cloud/wp-content/uploads/2020/07/HelpfulTipsRed.jpeg178283Peter Buswellhttps://dextr.cloud/wp-content/uploads/2022/04/Dexter_CH-6-300x149.pngPeter Buswell2020-09-14 06:44:022020-09-14 06:44:02Exactly what is a Contact Trace Record?
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