Dextr "Post On-boarding" must do configurations!

Dextr creates two lambda functions that you need to add to both…

Dextr Flex Omni-channel contact center powered by Amazon Connect - Feature Tour

Dextr Flex Overview Dextr Flex is an omni-channel contact center…

Dextr Flex - Migration Configuration Steps

Dextr Flex Migration for existing subscribers   Amazon…

Set Per Call Outbound Caller ID for Amazon Connect

How is Caller ID enable in Amazon Connect Caller ID in Amazon…

Dextr enables "keyword" search on Amazon Connect LENS integration

Transcription of Recordings! Anybody who has ever listened to…

New Permissions for "Activity Search" in Dextr Flex dashboard

Dextr Flex Dashboard Permissions? Dextr Flex is a permission…

Configuring SMS in Dextr for Amazon Connect

SMS for Amazon Connect using Dextr BYOC Dextr has a "bring your…

Setting Permissions in Dextr for Historical Reporting Access

Enabling Historical Reporting Dextr provides a full Historical…

Dextr Flex Decline button for incoming call?

Decline an incoming call? Generally, when a call is presented…

Amazon Connect Historical Reporting Engine with Dextr Flex

Real time or Historical Report? If you think about reporting…

Amazon Connect - Dextr Flex enables a supervisor to change an Agent state

Forced Release In most call centers, when a call is presented…

Exactly what  is a Contact Trace Record?

CTR or Contact ID? Amazon Connect creates a “contact…