Dextr "Post On-boarding" must do configurations!

Dextr creates two lambda functions that you need to add to both…

Amazon Connect Historical Reporting Engine with Dextr Flex

Real time or Historical Report? If you think about reporting…

Dextr Flex adds "remote agent state change" for Amazon Connect

Forced Release? When Amazon Connect  presents a call to an…

Amazon Connect - Dextr Flex enables a supervisor to change an Agent state

Forced Release In most call centers, when a call is presented…