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The ROI of the Dextr Dashboard for Amazon Connect Call Centers!

Amazon Connect the Call Center! Amazon Connect allows you to tap the very rich library of AWS Services including AI, Natural Language Processing, text to speech, transcriptions and translations!   Your Amazon Connect instance is scalable, resilient and fully redundant in the most widely respect cloud on the planet.  If you can “dream”  it, you can create a call center that […]

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Understanding the true cost of an Amazon Connect Call Centers!

Amazon Connect Basic Pricing Model Even the most hostile competitor will grant that Amazon has changed the pricing game in call center technology.   “No license fees” and “pay only for what you use” are compelling strategies that would stop a man on a galloping horse!   Amazon typically summarizes the cost of its Connect call center as consisting of three components; […]

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Can you “roll your own” Amazon Connect Call Center?

Amazon Connect is a wonderful “roll your own” call center, but does it provide all the features you need or will you need to hire an army of software engineers and consultants?

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Lex a conversational voice interface for AWS Connect call trees.

Historically touch tone “call trees” have over populated the IVR landscape prompting callers to “Press 1 for this and Press 2 for that”. This has been the standard since the first half of the last century! You would think that in the 21st century we would have a solution that can eliminate this kind of button pressing, sequential logic, menu […]

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