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Can you “roll your own” Amazon Connect Call Center?

Amazon Connect is a wonderful “roll your own” call center, but does it provide all the features you need or will you need to hire an army of software engineers and consultants?

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Lex a conversational voice interface for AWS Connect call trees.

Historically touch tone “call trees” have over populated the IVR landscape prompting callers to “Press 1 for this and Press 2 for that”. This has been the standard since the first half of the last century! You would think that in the 21st century we would have a solution that can eliminate this kind of button pressing, sequential logic, menu […]

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