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Amazon Connect & Dextr now support Chat

Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience management tool.  Being able to integrate your website with a ChatBot is even more powerful, but imagine the power of being able to escalate a chat session to a voice call!  Now that is a truly powerful customer engagement strategy […]

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What happens after my “free trial” -Dextr Pricing Options

Now that your ‘free trail” is at an end We sincerely hope that you value your Dextr Dashboard for Amazon Connect Contact Centers and are taking advantage of these extra benefits: Ongoing Technical Support –  for both your Amazon Connect Instance and your Dextr Dashboard is part of your Dextr.Cloud Subscription! Ever Expanding Feature Set – All new Dextr features […]

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Amazon Connect Agent Monitor, Coach, Chat and Voice Call?

Dextr Dashboard offers the opportunity for agents to collaborate with voice or chat options. Each agent status is displayed to the entire team. Supervisor permissions enable Agent monitoring and whisper coaching with a simple mouse click!

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Dextr Dashboard “free form” Disposition Codes

What is a Disposition Code? Disposition codes have long been a key part of an Agents post call work flow.   What is a disposition code?  At the end of each call an Agent is presented with a drop down list of quick codes that can be used to tag a phone call with a useful status.   Some examples might be […]

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Dextr Dashboard Agent audio Output Options?

I do not want to wear a headset all day! One of the first new features requested by Dextr Dashboard users was the need for headsets on WebRTC calls.    Knowledge workers who are not necessarily in a boiler room type call center, are not nailed to their desk and headsets.   When there is an incoming call to an Agent […]

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Dextr Activity Screen – CDR’s, Disposition Codes and Recordings!

The Dextr Dashboard provides each user a call detail history that is searchable.   Every Call is logged and reflected within the Dextr Activity TAB.    The TAB provides the following information: Date and Time of Call Caller ID Duration of Call Direction of Call (in out or call back) Queue Disposition Code Recording Play back The Dextr Activity Screen enables […]

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Dextr.Cloud Cell Phone and Forced Release Solution for Mobility!

I feel the need to Walk and Talk! As a member of the Italian American community, I identify as a hand waver!  It is impossible for me to talk without moving my hands!  Actually my hands and feet.  I have to walk around and wave my hands as if the person on the other end of the phone call can […]

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Dextr Team Status Collaboration Screen Overview!

Team Status for Collaboration, Monitor and Chat! One of the features of the Amazon Connect solution is the ability to transfer an active call from one agent to another agent or from one queue to another queue.   However we plan call flows, eventually some caller will end up in the wrong queue.    Amazon Connect enables an Agent connected to […]

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Dextr Onboarding Notes & User Guide – Do it yourself!

Quick summary of how to “on board” Dextr to your existing Amazon Connect instance!

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Dextr adds Email Routing for Amazon Connect!

The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels.   Similar to a voice call, an incoming email message is routed to the next available in the queue assigned for email.   Dextr will collect emails, provide auto responders and route outgoing email to assure FROM field compatibility.   The email is “sticky” and […]

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