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Dextr Onboarding Notes & User Guide

We think onboarding the Dextr dashboard to your existing Amazon Connect instance is very easy for those comfortable with the AWS Management Console and Connect dashboard.   We are pleased however, to do this for you, just give a call and we will schedule a remote install to helop you integrate Dextr.  If you go at it yourself, please note the […]

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Dextr adds Email Routing for Amazon Connect!

The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels.   Similar to a voice call, an incoming email message is routed to the next available in the queue assigned for email.   Dextr will collect emails, provide auto responders and route outgoing email to assure FROM field compatibility.   The email is “sticky” and […]

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Dextr is now Globalized for Amazon Connect Regions

Is your Amazon Connect dashboard globalized? Dextr is now available in all AWS Regions with full dial plan support!

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Amazon Connect Call Center Basic Planning Guide

Basic Amazon Connect Configuration  Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business process manager to implement.  You do not have to be a software engineer to get a basic inbound call center operational in a remarkably short time, often less than an hour.   Setting up a basic inbound call center however, is […]

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The ROI of the Dextr Dashboard for Amazon Connect Call Centers!

Amazon Connect the Call Center! Amazon Connect allows you to tap the very rich library of AWS Services including AI, Natural Language Processing, text to speech, transcriptions and translations!   Your Amazon Connect instance is scalable, resilient and fully redundant in the most widely respect cloud on the planet.  If you can “dream”  it, you can create a call center that […]

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Understanding the true cost of an Amazon Connect Call Centers!

Amazon Connect Basic Pricing Model Even the most hostile competitor will grant that Amazon has changed the pricing game in call center technology.   “No license fees” and “pay only for what you use” are compelling strategies that would stop a man on a galloping horse!   Amazon typically summarizes the cost of its Connect call center as consisting of three components; […]

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Can you “roll your own” Amazon Connect Call Center?

Amazon Connect is a wonderful “roll your own” call center, but does it provide all the features you need or will you need to hire an army of software engineers and consultants?

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What makes up a basic Amazon Connect Instance?

Clearly the self service configuration of an AWS Connect instance is easy enough for a call center supervisor to setup! The drag and drop “contact flow” steps are easy to understand and simplify the configuration of a basic inbound call center. There are however many other services in the AWS Cloud tool kit that even a basic call center will […]

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A picture is worth a thousand words!

If you are in a customer service or technical support based call center, it is often easier to understand the customers problem if you can “see”it. Imagine a help desk that you could send a picture of that rack of equipment so the technician can tell you exactly which cable to unplug! Dont just call your insurance broker, but text […]

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AWS Connect + Dextr Quick Start Contact Flows!

OK you logged into your AWS Connect Instance, noted the instance Alias and have white listed Dextr.Cloud in your instance and are now at the https://go.dextr.cloud portal. While admin login tab is still open to your instance, bring up another tab in your Chrome browser and fill in your instance ID and login with your AWS credentials. After answering a […]

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