Blog

AWS DeveloperAWS SolutionsAWS SYSOPSAWS Cloud Pratictioner

Dextr Onboarding Notes & User Guide – Do it yourself!

Quick summary of how to “on board” Dextr to your existing Amazon Connect instance!

Read More...

Amazon Connect Call Center Basic Planning Guide

Basic Amazon Connect Configuration  Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business process manager to implement.  You do not have to be a software engineer to get a basic inbound call center operational in a remarkably short time, often less than an hour.   Setting up a basic inbound call center however, is […]

Read More...

The ROI of the Dextr Dashboard for Amazon Connect Call Centers!

Amazon Connect the Call Center! Amazon Connect allows you to tap the very rich library of AWS Services including AI, Natural Language Processing, text to speech, transcriptions and translations!   Your Amazon Connect instance is scalable, resilient and fully redundant in the most widely respect cloud on the planet.  If you can “dream”  it, you can create a call center that […]

Read More...

Understanding the true cost of an Amazon Connect Call Centers!

Amazon Connect Basic Pricing Model Even the most hostile competitor will grant that Amazon has changed the pricing game in call center technology.   “No license fees” and “pay only for what you use” are compelling strategies that would stop a man on a galloping horse!   Amazon typically summarizes the cost of its Connect call center as consisting of three components; […]

Read More...

Can you “roll your own” Amazon Connect Call Center?

Amazon Connect is a wonderful “roll your own” call center, but does it provide all the features you need or will you need to hire an army of software engineers and consultants?

Read More...

Lex a conversational voice interface for AWS Connect call trees.

Historically touch tone “call trees” have over populated the IVR landscape prompting callers to “Press 1 for this and Press 2 for that”. This has been the standard since the first half of the last century! You would think that in the 21st century we would have a solution that can eliminate this kind of button pressing, sequential logic, menu […]

Read More...

“Live Look” for AWS Connect using Dextr.Cloud!

One of the most requested features we hear from clients when using AWS Connect , is the ability to “Cherry Pick” callers from Queue. Unfortunately, at this moment we have not yet developed that option, but we have taken the first step. Using the Dextr Dashboard HOME page, each Agent can now see near real time metrics of calls in […]

Read More...

Arrange a Call Back from Queue?

Setting up options for Callers waiting in Queue for “the next available representative” often include offering a call back option. Generally, it is a best practice to not offer this option immediately but queue the caller for some time before offering this option. They have already called in and you have answered the call, so let them wait a few […]

Read More...