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Amazon Connect Agent Monitor, Coach, Chat and Voice Call?

Dextr Dashboard offers the opportunity for agents to collaborate with voice or chat options. Each agent status is displayed to the entire team. Supervisor permissions enable Agent monitoring and whisper coaching with a simple mouse click!

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Dextr Activity Screen – CDR’s, Disposition Codes and Recordings!

The Dextr Dashboard provides each user a call detail history that is searchable.   Every Call is logged and reflected within the Dextr Activity TAB.    The TAB provides the following information: Date and Time of Call Caller ID Duration of Call Direction of Call (in out or call back) Queue Disposition Code Recording Play back The Dextr Activity Screen enables […]

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Dextr.Cloud Cell Phone and Forced Release Solution for Mobility!

I feel the need to Walk and Talk! As a member of the Italian American community, I identify as a hand waver!  It is impossible for me to talk without moving my hands!  Actually my hands and feet.  I have to walk around and wave my hands as if the person on the other end of the phone call can […]

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Dextr adds Email Routing for Amazon Connect!

The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels.   Similar to a voice call, an incoming email message is routed to the next available in the queue assigned for email.   Dextr will collect emails, provide auto responders and route outgoing email to assure FROM field compatibility.   The email is “sticky” and […]

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Dextr is now Globalized for Amazon Connect Regions

Is your Amazon Connect dashboard globalized? Dextr is now available in all AWS Regions with full dial plan support!

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Disposition Codes for Amazon Connect Call Center?

Using AWS Connect and wondering how to add “Disposition Codes”, those little one line notes you select at the end of a phone call? If you would like searchable Disposition Codes for your AWS Call Center you need to meet Dextr.Cloud and the many other features this advanced agent dashboard brings to AWS Connect! The activity list now allows you […]

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AWS Connect Forced Release Behavior Option

Sometimes it is better to give folks what they want, rather than what they need! Over the years of working with call centers you develop a sense of what is a best practice and what is something that will be nothing but a problem! You do your best to educate folks on the issues and make recommendations that you know […]

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“Live Look” for AWS Connect using Dextr.Cloud!

One of the most requested features we hear from clients when using AWS Connect , is the ability to “Cherry Pick” callers from Queue. Unfortunately, at this moment we have not yet developed that option, but we have taken the first step. Using the Dextr Dashboard HOME page, each Agent can now see near real time metrics of calls in […]

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