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Dextr Global Quick Connect and Directory entries!

Dextr simplifies the allocation of Amazon Quick Connects!

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Amazon Connect – Moving Agents between Queues?

The day to day demands of a real call center often require agents to be moved between customer service queues. The Dexter Dashboard lets you reconfigure agents on demand with a few key strokes. Yet another reason to add Dextr to your call center. See Dextr.Cloud or DexterDashboard.com

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Dextr CRM Options for Amazon Connect

Amazon Connect as a CRM Solution? Dextr has expanded the functionality of its existing engagement and activity modes to include a range of “CRM Light” features that significantly increase the functionality of the dashboard.    These new features enable agents to add call notes to every contact record.  On both inbound and outbound customer engagements, a list of all notes […]

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Dextr Documentation – Onboarding through each new feature and maintenance release!

Need to know more about Dextr? Everything you could want to know about Dextr from a “behind the scenes” view can be found here!    We work very hard to document dextr and keep our production releases and documentation together, so please keep this link handy! Onboarding Details All About the Onboard Process Login  DextrDashboard Features Home Engage Activity Directory […]

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Amazon Connect & Dextr now support Chat

Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience management tool.  Being able to integrate your website with a ChatBot is even more powerful, but imagine the power of being able to escalate a chat session to a voice call!  Now that is a truly powerful customer engagement strategy […]

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Amazon Connect Agent Monitor, Coach, Chat and Voice Call?

Dextr Dashboard offers the opportunity for agents to collaborate with voice or chat options. Each agent status is displayed to the entire team. Supervisor permissions enable Agent monitoring and whisper coaching with a simple mouse click!

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Dextr Dashboard “free form” Disposition Codes

What is a Disposition Code? Disposition codes have long been a key part of an Agents post call work flow.   What is a disposition code?  At the end of each call an Agent is presented with a drop down list of quick codes that can be used to tag a phone call with a useful status.   Some examples might be […]

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Dextr Dashboard Agent audio Output Options?

I do not want to wear a headset all day! One of the first new features requested by Dextr Dashboard users was the need for headsets on WebRTC calls.    Knowledge workers who are not necessarily in a boiler room type call center, are not nailed to their desk and headsets.   When there is an incoming call to an Agent […]

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Dextr Activity Screen – CDR’s, Disposition Codes and Recordings!

The Dextr Dashboard provides each user a call detail history that is searchable.   Every Call is logged and reflected within the Dextr Activity TAB.    The TAB provides the following information: Date and Time of Call Caller ID Duration of Call Direction of Call (in out or call back) Queue Disposition Code Recording Play back The Dextr Activity Screen enables […]

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Dextr Team Status Collaboration Screen Overview!

Team Status for Collaboration, Monitor and Chat! One of the features of the Amazon Connect solution is the ability to transfer an active call from one agent to another agent or from one queue to another queue.   However we plan call flows, eventually some caller will end up in the wrong queue.    Amazon Connect enables an Agent connected to […]

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