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Dextr Global Quick Connect and Directory entries!

Dextr simplifies the allocation of Amazon Quick Connects!

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Dextr CRM Options for Amazon Connect

Amazon Connect as a CRM Solution? Dextr has expanded the functionality of its existing engagement and activity modes to include a range of “CRM Light” features that significantly increase the functionality of the dashboard.    These new features enable agents to add call notes to every contact record.  On both inbound and outbound customer engagements, a list of all notes […]

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Dextr Documentation – Onboarding through each new feature and maintenance release!

Need to know more about Dextr? Everything you could want to know about Dextr from a “behind the scenes” view can be found here!    We work very hard to document dextr and keep our production releases and documentation together, so please keep this link handy! Onboarding Details All About the Onboard Process Login  DextrDashboard Features Home Engage Activity Directory […]

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Amazon Connect Agent Monitor, Coach, Chat and Voice Call?

Dextr Dashboard offers the opportunity for agents to collaborate with voice or chat options. Each agent status is displayed to the entire team. Supervisor permissions enable Agent monitoring and whisper coaching with a simple mouse click!

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Dextr Activity Screen – CDR’s, Disposition Codes and Recordings!

The Dextr Dashboard provides each user a call detail history that is searchable.   Every Call is logged and reflected within the Dextr Activity TAB.    The TAB provides the following information: Date and Time of Call Caller ID Duration of Call Direction of Call (in out or call back) Queue Disposition Code Recording Play back The Dextr Activity Screen enables […]

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Dextr.Cloud Cell Phone and Forced Release Solution for Mobility!

I feel the need to Walk and Talk! As a member of the Italian American community, I identify as a hand waver!  It is impossible for me to talk without moving my hands!  Actually my hands and feet.  I have to walk around and wave my hands as if the person on the other end of the phone call can […]

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Dextr Team Status Collaboration Screen Overview!

Team Status for Collaboration, Monitor and Chat! One of the features of the Amazon Connect solution is the ability to transfer an active call from one agent to another agent or from one queue to another queue.   However we plan call flows, eventually some caller will end up in the wrong queue.    Amazon Connect enables an Agent connected to […]

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Dextr Onboarding Notes & User Guide – Do it yourself!

Quick summary of how to “on board” Dextr to your existing Amazon Connect instance!

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Dextr adds Email Routing for Amazon Connect!

The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels.   Similar to a voice call, an incoming email message is routed to the next available in the queue assigned for email.   Dextr will collect emails, provide auto responders and route outgoing email to assure FROM field compatibility.   The email is “sticky” and […]

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Dextr is now Globalized for Amazon Connect Regions

Is your Amazon Connect dashboard globalized? Dextr is now available in all AWS Regions with full dial plan support!

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