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AWS Connect Forced Release Behavior Option

Sometimes it is better to give folks what they want, rather than what they need! Over the years of working with call centers you develop a sense of what is a best practice and what is something that will be nothing but a problem! You do your best to educate folks on the issues and make recommendations that you know […]

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#AWS Connect setting Holiday Schedules and Ad-Hoc Closings!

Dextr enables you to setup Holiday Schedules and “ad hoc” Queue closings in #AWSConnect complete with a custom prompt to callers!

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