Blog

AWS DeveloperAWS SolutionsAWS SYSOPSAWS Cloud Pratictioner

Dextr Activity Screen – CDR’s, Disposition Codes and Recordings!

The Dextr Dashboard provides each user a call detail history that is searchable.   Every Call is logged and reflected within the Dextr Activity TAB.    The TAB provides the following information: Date and Time of Call Caller ID Duration of Call Direction of Call (in out or call back) Queue Disposition Code Recording Play back The Dextr Activity Screen enables […]

Read More...

Dextr.Cloud Cell Phone and Forced Release Solution for Mobility!

I feel the need to Walk and Talk! As a member of the Italian American community, I identify as a hand waver!  It is impossible for me to talk without moving my hands!  Actually my hands and feet.  I have to walk around and wave my hands as if the person on the other end of the phone call can […]

Read More...

Dextr Team Status Collaboration Screen Overview!

Team Status for Collaboration, Monitor and Chat! One of the features of the Amazon Connect solution is the ability to transfer an active call from one agent to another agent or from one queue to another queue.   However we plan call flows, eventually some caller will end up in the wrong queue.    Amazon Connect enables an Agent connected to […]

Read More...

Dextr Onboarding Notes & User Guide – Do it yourself!

Quick summary of how to “on board” Dextr to your existing Amazon Connect instance!

Read More...

Dextr adds Email Routing for Amazon Connect!

The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels.   Similar to a voice call, an incoming email message is routed to the next available in the queue assigned for email.   Dextr will collect emails, provide auto responders and route outgoing email to assure FROM field compatibility.   The email is “sticky” and […]

Read More...

Dextr is now Globalized for Amazon Connect Regions

Is your Amazon Connect dashboard globalized? Dextr is now available in all AWS Regions with full dial plan support!

Read More...

Amazon Connect Call Center Basic Planning Guide

Basic Amazon Connect Configuration  Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business process manager to implement.  You do not have to be a software engineer to get a basic inbound call center operational in a remarkably short time, often less than an hour.   Setting up a basic inbound call center however, is […]

Read More...

The ROI of the Dextr Dashboard for Amazon Connect Call Centers!

Amazon Connect the Call Center! Amazon Connect allows you to tap the very rich library of AWS Services including AI, Natural Language Processing, text to speech, transcriptions and translations!   Your Amazon Connect instance is scalable, resilient and fully redundant in the most widely respect cloud on the planet.  If you can “dream”  it, you can create a call center that […]

Read More...

Understanding the true cost of an Amazon Connect Call Centers!

Amazon Connect Basic Pricing Model Even the most hostile competitor will grant that Amazon has changed the pricing game in call center technology.   “No license fees” and “pay only for what you use” are compelling strategies that would stop a man on a galloping horse!   Amazon typically summarizes the cost of its Connect call center as consisting of three components; […]

Read More...

Can you “roll your own” Amazon Connect Call Center?

Amazon Connect is a wonderful “roll your own” call center, but does it provide all the features you need or will you need to hire an army of software engineers and consultants?

Read More...