
Dextr "Post On-boarding" must do configurations!
Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!
Onboarding Note - Who…

Amazon Connect & Dextr work to apply state law to voice recordings!
To record or not to record, that is the question
It is very…

Dextr Flex adds "remote agent state change" for Amazon Connect
Forced Release?
When Amazon Connect presents a call to an…

Dextr Flex for Amazon Connect releases "Bring Your Own Channel!"
Bring your own Channel
Dextr Flex implements a "'bring your…

Dextr Flex introduces Historical Reporting for Amazon Connect Contact Centers
Slice and Dice your Contact Records!
Dextr now has a full…

Dextr Enables Voice Analytics with LENS integration!
Dextr integrates transcriptions, comprehension and sentiment…

Direct Extension Dialing with Voice Mail for Amazon Connect?
Call Center with PBX like features?
One of the most requested…

Dextr has a new Agent Performance Widget!
The Dextr agent dashboard for Amazon Connect has always had a…

A Dextr Feature Tour within the context of our thinking on AWS Services!
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The AWS Ecosystem
AWS is a remarkable ecosystem with a wide…

Take Voice Messages and Route to Agent Queues with Dextr!
Dextr takes Voice Messages!
Offering the option for a caller…

Dextr Queue Based Voice Mail for Amazon Connect
Dextr can now take voice messages
In our normal deployments,…