Dextr creates two lambda functions that you need to add to both…
https://dextr.cloud/wp-content/uploads/2020/07/HelpfulTipsRed.jpeg178283Peter Buswellhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPeter Buswell2020-08-07 13:47:272021-12-06 12:49:41Dextr "Post On-boarding" must do configurations!
https://dextr.cloud/wp-content/uploads/2020/07/HelpfulTipsRed.jpeg178283Peter Buswellhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPeter Buswell2020-08-07 13:42:432020-08-07 13:50:27Who is the "Instance Admin" - hint, not a user in your call center with admin role!
Hourly Histogram of Key Contact Center performance metrics
https://dextr.cloud/wp-content/uploads/2020/07/NewFeatureGreen.jpeg157320Peter Buswellhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPeter Buswell2021-07-26 10:28:572021-07-28 12:21:26Dextr Flex adds new Real Time Metric options!
To record or not to record, that is the question
It is very…
https://dextr.cloud/wp-content/uploads/2020/07/voiceAnalytics.jpeg164306Peter Buswellhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPeter Buswell2020-10-21 08:19:092020-10-21 08:19:09Amazon Connect & Dextr work to apply state law to voice recordings!
Bring your own Channel
Dextr Flex implements a "'bring your…
https://dextr.cloud/wp-content/uploads/2020/09/BYOD-scaled.jpg15772560Peter Buswellhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPeter Buswell2020-09-28 14:08:542020-09-28 14:09:26Dextr Flex for Amazon Connect releases "Bring Your Own Channel!"
Call Center with PBX like features?
One of the most requested…
https://dextr.cloud/wp-content/uploads/2020/07/NewFeatureGreen.jpeg157320Peter Buswellhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPeter Buswell2020-07-04 10:19:132020-08-07 13:53:39Direct Extension Dialing with Voice Mail for Amazon Connect?
The Dextr agent dashboard for Amazon Connect has always had a…
https://dextr.cloud/wp-content/uploads/2020/03/HappyAgent-300x207-1.jpg207300Peter Buswellhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPeter Buswell2020-05-14 10:34:192020-05-16 14:00:31Dextr has a new Agent Performance Widget!
The AWS Ecosystem
AWS is a remarkable ecosystem with a wide…
https://dextr.cloud/wp-content/uploads/2020/03/HandsShakeing.jpeg450800Peter Buswellhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPeter Buswell2020-04-23 23:38:062020-04-23 23:38:06A Dextr Feature Tour within the context of our thinking on AWS Services!
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