Cloud Call Center – Dextr Cloud

Dextr "Post On-boarding" must do configurations!

August 7, 2020

Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!

August 7, 2020

Onboarding Note - Who…

Dextr Flex Omni-channel contact center powered by Amazon Connect - Feature Tour

August 4, 2021

Dextr Flex Overview Dextr Flex is an omni-channel contact center…

Dextr Flex adds new Real Time Metric options!

July 26, 2021

Hourly Histogram of Key Contact Center performance metrics Dextr…

Amazon Connect & Dextr work to apply state law to voice recordings!

October 21, 2020

To record or not to record, that is the question It is very…

Dextr Flex adds "remote agent state change" for Amazon Connect

October 2, 2020

Forced Release? When Amazon Connect presents a call to an…

Dextr Flex for Amazon Connect releases "Bring Your Own Channel!"

September 28, 2020

Bring your own Channel Dextr Flex implements a "'bring your…

Dextr Flex introduces Historical Reporting for Amazon Connect Contact Centers

September 7, 2020

Slice and Dice your Contact Records! Dextr now has a full…

Dextr Enables Voice Analytics with LENS integration!

July 13, 2020

Dextr integrates transcriptions, comprehension and sentiment…

Direct Extension Dialing with Voice Mail for Amazon Connect?

July 4, 2020

Call Center with PBX like features? One of the most requested…

Dextr has a new Agent Performance Widget!

May 14, 2020

The Dextr agent dashboard for Amazon Connect has always had a…

A Dextr Feature Tour within the context of our thinking on AWS Services!

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April 23, 2020

The AWS Ecosystem AWS is a remarkable ecosystem with a wide…

Take Voice Messages and Route to Agent Queues with Dextr!

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April 20, 2020

Dextr takes Voice Messages! Offering the option for a caller…

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