Dextr "Post On-boarding" must do configurations!

Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!

Onboarding Note - Who…

DextrFlex provides simultaneous voice and tasks for Amazon Connect!

What is a "task"? Amazon Web Services introduced a powerful…

Dextr Flex Omni-channel contact center powered by Amazon Connect - Feature Tour

Dextr Flex Overview Dextr Flex is an omni-channel contact center…

Dextr Flex adds new Real Time Metric options!

Hourly Histogram of Key Contact Center performance metrics Dextr…

Amazon Connect & Dextr work to apply state law to voice recordings!

To record or not to record, that is the question It is very…

Dextr Flex adds "remote agent state change" for Amazon Connect

Forced Release? When Amazon Connect  presents a call to an…

Dextr Flex for Amazon Connect releases "Bring Your Own Channel!"

Bring your own Channel Dextr Flex implements a "'bring your…

Dextr Flex introduces Historical Reporting for Amazon Connect Contact Centers

Slice and Dice your Contact Records! Dextr now has a full…

Dextr Enables Voice Analytics with LENS integration!

Dextr integrates transcriptions, comprehension and sentiment…

Direct Extension Dialing with Voice Mail for Amazon Connect?

Call Center with PBX like features? One of the most requested…

Dextr has a new Agent Performance Widget!

The Dextr agent dashboard for Amazon Connect has always had a…

A Dextr Feature Tour within the context of our thinking on AWS Services!

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The AWS Ecosystem AWS is a remarkable ecosystem with a wide…