Uncategorized – Dextr Cloud

Dextr "Post On-boarding" must do configurations!

August 7, 2020

Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!

August 7, 2020

Onboarding Note - Who…

Dextr Flex introduces Historical Reporting for Amazon Connect Contact Centers

September 7, 2020

Slice and Dice your Contact Records! Dextr now has a full…

Dextr Enables Voice Analytics with LENS integration!

July 13, 2020

Dextr integrates transcriptions, comprehension and sentiment…

Complete Dextr Dashboard Tour and review of all feature!

May 28, 2020

https://www.screencast.com/t/GhaFKIT7

A Dextr Feature Tour within the context of our thinking on AWS Services!

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April 23, 2020

The AWS Ecosystem AWS is a remarkable ecosystem with a wide…

Dextr Global Quick Connect and Directory entries!

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March 5, 2020

Dextr Quick Connects Dextr has always had a “directory”…

Amazon Connect – Moving Agents between Queues?

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March 5, 2020

Agents in Multiple Queues One of the more requested features…

Dextr CRM Options for Amazon Connect

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March 5, 2020

Amazon Connect as a CRM Solution? Dextr has expanded the functionality…

Amazon Connect “Live Look” with the Dextr Dashboard

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March 5, 2020

Cherry Picking a caller from Queue? One of the most requested…

Dextr Documentation – Onboarding through each new feature and maintenance release!

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March 5, 2020

Need to know more about Dextr? Everything you could want to…

Amazon Connect & Dextr now support Chat

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March 5, 2020

Dextr Website Chat Integration The ability to integrate…

What happens after my “free trial” – Dextr Pricing Options

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March 5, 2020

Now that your ‘free trail” is at an end We sincerely hope…

Amazon Connect Agent Monitor, Coach, Chat and Voice Call?

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March 5, 2020

Team Collaboration Panel One of the benefits of a Dextr agent…

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