
Dextr "Post On-boarding" must do configurations!
Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!
Onboarding Note - Who…

How to setup Kinesis if you already have Firehouse configured
Firehouse or Kinesis Stream?
Another firehose is consuming the…

Dextr Click to Call for Amazon Connect
Most requested feature for Amazon Connect?
Most contact centers…

Dextr Flex introduces Historical Reporting for Amazon Connect Contact Centers
Slice and Dice your Contact Records!
Dextr now has a full…

Dextr Enables Voice Analytics with LENS integration!
Dextr integrates transcriptions, comprehension and sentiment…

Complete Dextr Dashboard Tour and review of all feature!
https://www.screencast.com/t/GhaFKIT7

A Dextr Feature Tour within the context of our thinking on AWS Services!
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The AWS Ecosystem
AWS is a remarkable ecosystem with a wide…

Dextr Global Quick Connect and Directory entries!
Dextr Quick Connects
Dextr has always had a “directory”…

Amazon Connect – Moving Agents between Queues?
Agents in Multiple Queues
One of the more requested features…

Dextr CRM Options for Amazon Connect
Amazon Connect as a CRM Solution?
Dextr has expanded the functionality…

Amazon Connect “Live Look” with the Dextr Dashboard
Cherry Picking a caller from Queue?
One of the most requested…

Dextr Documentation – Onboarding through each new feature and maintenance release!
Need to know more about Dextr?
Everything you could want to…

Amazon Connect & Dextr now support Chat
Dextr Website Chat Integration
The ability to integrate…