Uncategorized – Dextr Cloud

Dextr "Post On-boarding" must do configurations!

August 7, 2020

Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!

August 7, 2020

Onboarding Note - Who…

How to setup Kinesis if you already have Firehouse configured

March 26, 2021

Firehouse or Kinesis Stream? Another firehose is consuming the…

Dextr Click to Call for Amazon Connect

March 1, 2021

Most requested feature for Amazon Connect? Most contact centers…

Dextr Flex introduces Historical Reporting for Amazon Connect Contact Centers

September 7, 2020

Slice and Dice your Contact Records! Dextr now has a full…

Dextr Enables Voice Analytics with LENS integration!

July 13, 2020

Dextr integrates transcriptions, comprehension and sentiment…

Complete Dextr Dashboard Tour and review of all feature!

May 28, 2020

https://www.screencast.com/t/GhaFKIT7

A Dextr Feature Tour within the context of our thinking on AWS Services!

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April 23, 2020

The AWS Ecosystem AWS is a remarkable ecosystem with a wide…

Dextr Global Quick Connect and Directory entries!

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March 5, 2020

Dextr Quick Connects Dextr has always had a “directory”…

Amazon Connect – Moving Agents between Queues?

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March 5, 2020

Agents in Multiple Queues One of the more requested features…

Dextr CRM Options for Amazon Connect

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March 5, 2020

Amazon Connect as a CRM Solution? Dextr has expanded the functionality…

Amazon Connect “Live Look” with the Dextr Dashboard

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March 5, 2020

Cherry Picking a caller from Queue? One of the most requested…

Dextr Documentation – Onboarding through each new feature and maintenance release!

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March 5, 2020

Need to know more about Dextr? Everything you could want to…

Amazon Connect & Dextr now support Chat

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March 5, 2020

Dextr Website Chat Integration The ability to integrate…

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