Dextr "Post On-boarding" must do configurations!

Dextr creates two lambda functions that you need to add to both…

Dextr Flex introduces Historical Reporting for Amazon Connect Contact Centers

Slice and Dice your Contact Records! Dextr now has a full…

Dextr Enables Voice Analytics with LENS integration!

Dextr integrates transcriptions, comprehension and sentiment…

Complete Dextr Dashboard Tour and review of all feature!

https://www.screencast.com/t/GhaFKIT7

A Dextr Feature Tour within the context of our thinking on AWS Services!

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The AWS Ecosystem AWS is a remarkable ecosystem with a wide…

Dextr Global Quick Connect and Directory entries!

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Dextr Quick Connects Dextr has always had a “directory”…

Amazon Connect – Moving Agents between Queues?

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Agents in Multiple Queues One of the more requested features…

Dextr CRM Options for Amazon Connect

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Amazon Connect as a CRM Solution? Dextr has expanded the functionality…

Amazon Connect “Live Look” with the Dextr Dashboard

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Cherry Picking a caller from Queue? One of the most requested…

Amazon Connect & Dextr now support Chat

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Dextr Website Chat Integration The ability to integrate…

What happens after my “free trial” – Dextr Pricing Options

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Now that your ‘free trail” is at an end We sincerely hope…

Amazon Connect Agent Monitor, Coach, Chat and Voice Call?

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Team Collaboration Panel One of the benefits of a Dextr agent…