Dextr "Post On-boarding" must do configurations!

Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!

Onboarding Note - Who…

DextrFlex provides simultaneous voice and tasks for Amazon Connect!

What is a "task"? Amazon Web Services introduced a powerful…

Dextr Flex and Amazon Connect Tasks!

Amazon Connect TASK router? Amazon Connect has introduced a…

Set Per Call Outbound Caller ID for Amazon Connect

How is Caller ID enable in Amazon Connect Caller ID in Amazon…

How to setup Kinesis if you already have Firehouse configured

Firehouse or Kinesis Stream? Another firehose is consuming the…

Dextr Click to Call for Amazon Connect

Most requested feature for Amazon Connect? Most contact centers…

Dextr Flex introduces Historical Reporting for Amazon Connect Contact Centers

Slice and Dice your Contact Records! Dextr now has a full…

Dextr Enables Voice Analytics with LENS integration!

Dextr integrates transcriptions, comprehension and sentiment…

Complete Dextr Dashboard Tour and review of all feature!

https://www.screencast.com/t/GhaFKIT7

A Dextr Feature Tour within the context of our thinking on AWS Services!

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The AWS Ecosystem AWS is a remarkable ecosystem with a wide…

Dextr Global Quick Connect and Directory entries!

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Dextr Quick Connects Dextr has always had a “directory”…

Amazon Connect – Moving Agents between Queues?

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Agents in Multiple Queues One of the more requested features…

Dextr CRM Options for Amazon Connect

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Amazon Connect as a CRM Solution? Dextr has expanded the functionality…