Dextr creates two lambda functions that you need to add to both…
https://dextr.cloud/wp-content/uploads/2020/07/HelpfulTipsRed.jpeg178283Peter Buswellhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPeter Buswell2020-08-07 13:47:272020-08-07 13:50:49Dextr "Post On-boarding" must do configurations!
https://dextr.cloud/wp-content/uploads/2020/07/HelpfulTipsRed.jpeg178283Peter Buswellhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPeter Buswell2020-08-07 13:42:432020-08-07 13:50:27Who is the "Instance Admin" - hint, not a user in your call center with admin role!
Amazon Connect is Globalized
If you have a call center that…
https://dextr.cloud/wp-content/uploads/2020/03/PhoneNumberSelection-229x300-1.png300229Postmasterhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPostmaster2020-03-05 21:33:042020-03-05 21:33:04Dextr is now Globalized for Amazon Connect Regions
Amazon Connect the Call Center!
Amazon Connect allows…
https://dextr.cloud/wp-content/uploads/2020/03/softengineer.jpeg194260Postmasterhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPostmaster2020-03-05 21:23:302020-03-05 21:23:30The ROI of the Dextr Dashboard for Amazon Connect Call Centers!
Amazon Connect Basic Pricing Model
Even the most hostile competitor…
https://dextr.cloud/wp-content/uploads/2020/03/hotChick1-1024x697-1.jpg6971024Postmasterhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPostmaster2020-03-05 21:22:312020-03-05 21:22:31Understanding the true cost of an Amazon Connect Call Centers!
Clearly the self service configuration of an AWS Connect instance…
https://dextr.cloud/wp-content/uploads/2020/03/Agents-300x200-1.jpeg200300Postmasterhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPostmaster2020-03-05 20:56:422020-03-05 21:14:15What makes up a basic Amazon Connect Instance?
If you are in a customer service or technical support based call…
https://dextr.cloud/wp-content/uploads/2020/03/SMS_GIBSON-300x171-1.png171300Postmasterhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPostmaster2020-03-05 20:46:392020-03-05 20:50:59A picture is worth a thousand words!
Providing options for callers to you contact center after normal…
https://dextr.cloud/wp-content/uploads/2020/03/AfterHOursCallHandler-300x141-1.png141300Postmasterhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPostmaster2020-03-05 19:37:492020-03-05 19:37:49AWS Connect Configuration Best Practices – Part 3 After Hours Call Flow
Every Call Center is in fact unique, but the all share a common…
https://dextr.cloud/wp-content/uploads/2020/03/DemoMainGreeting-300x198-1.png198300Postmasterhttps://dextr.cloud/wp-content/uploads/2020/03/dextr_web_logo.pngPostmaster2020-03-05 19:27:502020-03-05 19:27:50AWS Connect Configuration Best Practices – Part 1 Main Greeting options
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