Dextr "Post On-boarding" must do configurations!

Dextr creates two lambda functions that you need to add to both…

Dextr is now Globalized for Amazon Connect Regions

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Amazon Connect is Globalized If you have a call center that…

Amazon Connect Call Center Basic Planning Guide

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Basic Amazon Connect Configuration  Overview Creating an Amazon…

The ROI of the Dextr Dashboard for Amazon Connect Call Centers!

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Amazon Connect the Call Center! Amazon Connect allows…

Understanding the true cost of an Amazon Connect Call Centers!

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Amazon Connect Basic Pricing Model Even the most hostile competitor…

Can you “roll your own” Amazon Connect Call Center?

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A Call Center just for us? Clearly we think Amazon Connect is…

What makes up a basic Amazon Connect Instance?

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Clearly the self service configuration of an AWS Connect instance…

A picture is worth a thousand words!

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If you are in a customer service or technical support based call…

AWS Connect + Dextr Quick Start Contact Flows!

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OK you logged into your AWS Connect Instance, noted the instance…

Disposition Codes for Amazon Connect Call Center?

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Using AWS Connect and wondering how to add “Disposition Codes”,…

AWS Connect Configuration Best Practices – Part 3 After Hours Call Flow

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Providing options for callers to you contact center after normal…

AWS Connect Configuration Best Practices – Part 2 Customer Queue Flow

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Making the caller “comfortable” while waiting in queue for…

AWS Connect Configuration Best Practices – Part 1 Main Greeting options

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Every Call Center is in fact unique, but the all share a common…