Dextr Flex – Migration Configuration Steps

Dextr Flex Migration for existing subscribers

 

Amazon Connect has created a new TASK router that is now incorporated into Dextr Flex.  This new router is the basis of the omni-channel architecture that Dextr introduced almost 3 years ago.   It is a significant new functionality for Amazon Connect and will now be the foundation of our “bring your own channel” feature set.   Today we support Chat, Email, SMS, MMS, Fax and all future feature additions. If you are an existing subscriber to the Dextr dashboard, you can easily migrate to the new Dextr Flex dashboard!   The migration steps are simple, but specific, so we have published this simple guide to walk you through the modifications to your current configurations to support  Dextr Flex.    Let us know if you need assistance by emailing customercare@dextr.cloud or opening a ticket on this website!

 

 

NEW AWS EVENT BRIDGE

Use the new event bridge data to keep the LiveLook widget 100% accurate. Amazon Connect announced a new feature to stream Contact related events and Flex can consume this data to greatly improve the accuracy of the Live Look widget. Follow the steps outlined in the link below and use the streamHandler function as the destination. (Optional) https://aws.amazon.com/blogs/contact-center/use-amazon-connect-contact-ev

This video walks you through that change.

https://nimbusweb.me/s/share/5835761/mxv8i6ip7zw2dq9x7rem

Sample Code for Event Bridge modification

{

“source”: [“aws.connect”],

“detail-type”: [“Amazon Connect Contact Event”, “Contact Lens Analysis State Change”],

“detail”: { “instanceArn”: [“arn:aws:connect:us-east-1:123456789instance/fdb6ef6e-3671-417e-a0eb-1e9217f7475b”]

}

}

(remember to change the instanceARN to the corrected ARN to reflect your instance ID)