Dextr Flex Omni-channel contact center powered by Amazon Connect – Feature Tour

Dextr Flex Overview

Dextr Flex is an omni-channel contact center powered by Amazon Connect.  You can add Dextr Flex to an existing Amazon Connect contact center or the Dextr team will provide a complete solution including design, deployment and ongoing support.  Dextr enables you to spin up a complete contact center in a fraction of the time and at a fraction of the cost because the minimum daily adult requirement for contact center functionality is already built out in Dextr! No need to fund the invention of the wheel!  Dextr is your “no code” solution.

The following video clips walk you through the key features of the Dextr dashboard!  Dextr supports the latest architecture of Amazon including TASKs which today enable Dextr to provide Text (SMS/MMS), Email, Fax, Chat and Voice!   Dextr enables agent to agent collaboration, supervisor monitoring, historical reporting, recording, transcriptions, selectable caller ID for outbound calls, the ability to turn recording on and off and a range of new features is being added quarterly!

Dextr Flex Billing

Dextr Flex is available through the AWS Marketplace as a subscription and is billed at .003 per logged in agent minute.  Amazon Connect has a meteredd rate of .018 for the basic contact center service, brining your total estimated usage, absent of other services, to .021 per minute.   Billing is through AWS and will appear as part of your normal AWS monthly bill.   We calculate Dextr Flex based on a model of a 480 minute per day 8 hour agent shift.  Using a standard 21.7 day month and a 12 month year, Dextr has an annualized rate of  approximately $375 per agent per year.   We offer a discount for annual prepayment of subscriptions.    Please be aware that if you are using Dextr only for Historical Reporting and Real Time reporting, you are still charged for all logged in agents even if they are using only the standard CCP.  This is because Dextr is still monitoring and processing the CTR’s of all logged in users!   Dextr will still report the status of all CCP users but those users will not have all Dextr features.

Dextr Navigation Tour

 

Dextr Agent Collaboration and PBX functionality

Dextr Real Time Metrics

Dextr Engage Portal

Dextr Activity Search

Dextr Historical Reporting

Dextr Directory

Dextr User Management

 

Dextr Settings – User Preference

Dextr Settings – Holiday Schedules and Ad Hoc Closing Options