Features

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AWS Connect Dashboard feature set

AWS Connect Dashboard Feature Set

  • Set Holiday Schedules
  • Call Disposition Codes
  • Role Based Permissions
  • Set TEXT messaging and Email queue options
  • Audible alert Options

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Agent Features

  • Team Status Display
  • Team Chat
  • Personal Director Dialer

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Agent Features

Supervisor Features

  • Monitor and Coach Agents
  • Push Desktop Announcements to agent desktops
  • Queue Monitor
  • Retrieve and playback voice recordings

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Agent Dashboard Feature Set Version 1.5

Our road map is continually releasing new features and will also integrate our Click2WebChat
functionality as an advanced feature option to Dextr. This would bring website co-browsing, video chat,
SMS and keyboard chat into the call center! The Dextr screen shows the agent interface including the
video and chat links.

Agent Dashboard Feature Set Version 1.5