Subscription is based on Simultaneous Agent Logins!
Free trial includes all features!
150,000 Free minutes
Deploy Dextr in minutes to start experiencing a supercharged Amazon Connect call center.
We use a metered model of:
- 360 agent minute shift
- 5 day work week
- 4.1 week month
- 50 week year
- which is about $2.50 a day.
To simplify billing we can invoice and offer discounts for Quarterly/Annual payments, and for volume commitments.
Contact 800-946-6127 to make Purchase order and invoicing arrangements.
SMS has an Additional telephony charges based on usage. Phone numbers for SMS/MMS at $2 per number per month. Text messages at .015 per message in/out
- Nothing to install! Instant access via cloud portal
- Customizable branding and login URL
- Fine-grained feature access via roles and permissions
- SAML support
- Team status display
- Agent to Agent Voice and Chat Collaboration
- Supervisor Monitoring and Coaching
- Omni-channel Email, SMS/MMS enables text and pics to the next available agent
- Ability to set holiday schedules and “ad hoc” closings with new close prompt (think team meeting)
- Enhance activity reporting with click to return call
- Directory system (replaces quick connects and enables easy transfer of phone calls in and out of your call center)
- Alert Supervisor that assistance is needed with help button
- Queue monitor – Including live-look @ calls in queue, max waiting time
- Search and play recordings (Own recordings and others)
- Search and Review Chat Transcripts
- Supervisor login/logout (change agent state), silent monitor and coach!
- Push targeted announcements to groups and/or agents for alerts and other notices
- Choose output device notifications and customized ringtones
- Set “Forced Release” to follow Wrap Up Behavior
- Light CRM Notations – history of all previous integrations and notes based on Caller ID