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Subscription is based on Simultaneous Agent Logins!

Free trial includes all features!

150,000 Free minutes

Deploy Dextr in minutes to start experiencing a supercharged Amazon Connect call center.

We use a metered model of:

  • 360 agent minute shift
  • 5 day work week
  • 4.1 week month
  • 50 week year
  • which is about $2.50 a day.

To simplify billing we can invoice and offer discounts for Quarterly/Annual payments, and for volume commitments.

Contact 800-946-6127 to make Purchase order and invoicing arrangements.

SMS has an Additional telephony charges based on usage. Phone numbers for SMS/MMS at $2 per number per month. Text messages at .015 per message in/out

  • Nothing to install! Instant access via cloud portal
  • Customizable branding and login URL
  • Fine-grained feature access via roles and permissions
  • SAML support
  • Team status display
  • Agent to Agent Voice and Chat Collaboration
  • Supervisor Monitoring and Coaching
  • Omni-channel Email, SMS/MMS enables text and pics to the next available agent
  • Ability to set holiday schedules and “ad hoc” closings with new close prompt (think team meeting)
  • Enhance activity reporting with click to return call
  • Directory system (replaces quick connects and enables easy transfer of phone calls in and out of your call center)
  • Alert Supervisor that assistance is needed with help button
  • Queue monitor – Including live-look @ calls in queue, max waiting time
  • Search and play recordings (Own recordings and others)
  • Search and Review Chat Transcripts
  • Supervisor login/logout (change agent state), silent monitor and coach!
  • Push targeted announcements to groups and/or agents for alerts and other notices
  • Choose output device notifications and customized ringtones
  • Set “Forced Release” to follow Wrap Up Behavior
  • Light CRM Notations – history of all previous integrations and notes based on Caller ID