Straightforward, pay-as-you-go pricing
Monthly
All our core features for one low monthly price
$79
per user per month, billed monthly
SMS has an Additional telephony charges based on usage. Phone numbers for SMS/MMS at $2 per number per month. Text messages at .015 per message in/out
- Nothing to install! Instant access via cloud portal
- Customizable branding and login URL
- Fine-grained feature access via roles and permissions
- SAML support
- Team status display
- Agent to Agent Voice, Video, Chat and Screenshare
- Omni-channel Email, SMS/MMS enables text and pics to the next available agent
- Ability to set holiday schedules and “ad hoc” closings with new close prompt (think team meeting)
- Enhance activity reporting with click to return call
- Directory system
- Alert Supervisor that assistance is needed with help button
- Queue monitor – Including live-look @ calls in queue, max waiting time
- Search and play recordings (Own recordings and others)
- Supervisor login/logout (change agent state), silent monitor, coach and barge in
- Push targeted announcements to groups and/or agents for alerts and other notices
- Choose output device notifications and customized ringtones