We Design, Deploy, Service and Customize Amazon Connect Contact Centers!

We are not here to run up your professional service bill.  We are here to help you realize your call center vision an always work on a “fixed fee” basis.   We deploy “virtually” and “globally” so just click or call (800) 860-2040!  

Dextr fixed cost deployment packages

• Complete design, deployment and training base package includes:
  • Amazon Connect instance setup in customer AWS Account, with usage billing direct from AWS;
    •  Up to 10 inbound toll or DID numbers
      • DNIS direct to queue routing or 1 IVR DTMF Options Menu
    •  Up to  5 Customer Service Queues
    • English Language support (option for other languages)
    • Unlimited Agents
      • We configure 5 Agents for your use as a template and you configure all the others you may want
    • Routing Profiles
      • Routing profiles bind Agents to the CSQ they are assigned to work in. We setup 5 that you can replicate as templates
    • Queue Hold  with options for “call back”, voice mail (with option for VM below), transfer or continue to hold for Agent
    • Custom Agent States
      • Available, Lunch, Meeting, Break
    • Voice Mail with Email and SMS delivery
    • Website Chat
      • a single queue connector that enables website visitor to “chat” with call center Agent
    • Dextr Dashboard integration
      • Dextr can provide email routing, text routing, real time and historical reporting, voice recording with transcriptions
      • Stop/Pause/Resume voice recording
  • OPTION PACKAGES
    • Ability to Change Caller ID on outbound call
    • Auto Send Voice Message on outbound call when reaching a VM system
      • agent disconnects, system leaves a “call me back”message
    • Multiple Language support
    • DIAL by Extension (requires VM option)
      • Each agent has faux Extension number that can be used for direct call to agent
    • Dial by Name (requires LEX and VM Option)
      • Speech Recognition enables caller to speak a name (i.e. Tom) or function (i.e. Sales)
    • CRM Integration
      • Standard Publish Connector for Salesforce, Zendesk, Freshdesk, ZoHo, ServiceNow and others
        • Functionality defined by the CRM provider and author of the connector
    • Advanced CHAT BOT
      • FAQ, or Data acquisition before escalation to a Call Center Agent.

• Free Trial of Dextr Dashboard is included!

There are two reasons we can commit to these low prices for the design, deployment, test and turn up your Amazon Connect call center:

• First, we deploy virtually. no travel involved.  All work is done remotely by very experienced Certified Amazon AWS developers, network engineers and VoIP experts.
• Secondly,  the omni-channel features (i.e. text, chat, email and social media messaging) that most call center managers ask for are already developed in our Dextr portal.  This significantly reduces the hours that would otherwise be required to implement these features on an individual basis.  The Dextr agent dashboard below is bundled in our solution packages and there is no charge for first 14 days, then about $1 per day per agent for a full omni channel solution (voice, text, email and chat)

We provide training and ongoing technical support for all things AWS in general and Amazon Connect in particular.   Please give us a call at or email us at CustomerCare@Dextr.cloud we are eager to help you realize your call center vision!

Whether you’re ready to take control of your call center spending, seeking to offer the most feature-rich package, or looking to supercharge your current call center solution, Dextr is poised and ready for the challenge – The best way to begin a conversation with us is by sending an email directly to

CustomerCare@Dextr.Cloud or Call

(Dextr is available for trial or subscription through the Amazon Marketplace.)