Posts

Dextr "Post On-boarding" must do configurations!
Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!
Onboarding Note - Who…

Amazon Connect Historical Reporting Engine with Dextr Flex
Real time or Historical Report?
If you think about reporting…

Amazon Connect - Dextr Flex enables a supervisor to change an Agent state
Forced Release
In most call centers, when a call is presented…