amazon connect feature tip

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Dextr "Post On-boarding" must do configurations!

August 7, 2020

Dextr creates two lambda functions that you need to add to both…

Who is the "Instance Admin" - hint, not a user in your call center with admin role!

August 7, 2020

Onboarding Note - Who…

Amazon Connect Historical Reporting Engine with Dextr Flex

October 4, 2020

Real time or Historical Report? If you think about reporting…

Amazon Connect - Dextr Flex enables a supervisor to change an Agent state

September 25, 2020

Forced Release In most call centers, when a call is presented…

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