When onboard Dextr you must be the Instance Admin. The biggest mistake folks make when onboard Dextr is not understanding how to be the Instance Admin. This is NOT a User in the call center that has admin permissions, it is a very special user. This user is unique to the Amazon Connect instance and was created by whomever setup the instance to begin. You can think of this user as the “root” user or the “super user” or “special user” as it may be called in other systems. This user can only be accessed from WITHIN THE AWS MANAGEMENT CONSOLE! The only way to see this user or become this user is to log into your instance from the management console. Select Connect as the service and then select your instance (assuming you have more than one). Once you do this you will see a “Log in for emergency access”. Clicking this will bring you Out of the AWS Management console and into the Amazon Connect Call Center. You will know this by seeing the IAM-User in the upper right hand cooner. You must have this user open in one TAB of a Chrome browser when you go to onboard Dextr in another TAB of the same Chrome window or onboarding will fail!
Peter Buswell Peter Buswell
Created: 8 days ago
https://dextr.cloud/wp-content/uploads/2020/07/HelpfulTipsRed.jpeg178283Peter Buswellhttps://dextr.cloud/wp-content/uploads/2022/04/Dexter_CH-6-300x149.pngPeter Buswell2020-08-07 13:42:432020-08-07 13:50:27Who is the "Instance Admin" - hint, not a user in your call center with admin role!
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.
Other external services
We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.
Google Webfont Settings:
Google Map Settings:
Google reCaptcha Settings:
Vimeo and Youtube video embeds: